TRUENORDIC COOKIES POLICY
Use of ‘Cookies’
‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer’s hard drive. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.
- Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily;
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
Can I turn off cookies?
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and your experience of our site will be limited and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, may not work at all.
For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar.
Truenordic is a trading name of Truenordic AB (“we”). Truenordic respects your privacy. This policy explains how we will use and look after any personal information that is provided through this website. This policy sets out the basis on which any personal data we collect from you, or that you provide to us and how it will be processed by us and by our Truenordic Partners. By visiting www.truenordic.com you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection, the data controller is Truenordic AB a company registered in Sweden (company registration number 559087-3393) with registered office at Kullagatan 6, 252 20 Helsingborg, Sweden and Truenordic Partners.
Truenordic collects information when you fill out or complete an online purchase, phone or email us or otherwise provide us with personal information. This information could include names, email addresses, postal addresses and phone and mobile numbers.
With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Use of Information
The information will be used to provide you with the information, products or services that you have requested and for administrative purposes. We and/or our Truenordic Partners will also use your information to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. If you are an existing customer, we and/or our Truenordic Partners will contact you by post or by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties including Truenordic Partners may use your data, we (or they) will contact you by post or electronic means.
We will also use your information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. The information we collect about you will be used to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to improve our site, to allow you to participate in interactive features of our service, when you choose to do so, to measure and understand our advertising and to deliver relevant advertising to you and as part of our efforts to keep our site safe and secure.
Protecting Personal Information
We use a secure server and take other measures to ensure that any information disclosed to us remains secure.
Disclosing Personal Information
We will share your personal information with our Truenordic Partners in Europe and any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries).
It is possible that we may provide your information to our service providers and associated organisations in order to fulfil your requirements. Where our service providers are based in the United States, they are contracted to comply with the same terms as dictated by European law.
We will share your information with selected third parties, Truenordic Partners in Europe, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, analytics and search engine providers that assist us in the improvement and optimisation of our site, advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Truenordic AB or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be transferred.
Where we Store your Personal Information
The data that we collect from you will be stored on the Truenordic dedicated root server at Hertzner within Europe and may be transferred to Truenordic staff and suppliers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We sell our products only through Independent Truenordic Distributors (Partners). When placing an online order, you are seamlessly transferred to the website of a Truenordic Partner in your area during checkout unless you have entered recommending contact data or used a URL given to you by the recommending person. The contract for the purchase of products is made between you and the Truenordic Partner, and we will fulfil the order on the Truenordic Partner’s behalf. Your contact details will be held by both us and your Truenordic Partner, who may contact you to ensure you are happy with your products.
You agree that we may provide your details to another Truenordic Partner should your current contact cease to be a Truenordic Partner. Your Truenordic Partner may contact you with details of products and opportunities we provide, invite you to events or contact you to obtain your feedback.
When you provide us with information you automatically consent to it being used by us for the purposes as set out in this privacy statement.
Changes to Your Information
If your personal details change and you want us to be aware of this please let us know by contacting us at: email@example.com
You have the right to access information held about you. Any access request may be subject to a fee of €10 to meet our costs in providing you with details of the information we hold about you.
Removal from Records
You can at any time ask us to remove your information from our records or to stop processing your personal data by contacting us at: firstname.lastname@example.org
TRUENORDIC SHOPPING TERMS & CONDITIONS
By using the Truenordic website and ordering our products through us, you agree to abide by these Terms and Conditions. Truenordic is a trading name of Truenordic AB (“we”, “Truenordic” or “us”) a company registered in Sweden (company registration number 559087-3393) with registered office at Kullagatan 6, 252 20 Helsingborg, Sweden and Truenordic Partners.
Anyone is entitled to view and use this website for their own purposes provided that it is used for information purposes only and no material on this website is reproduced for commercial purposes.
This website may contain links to third party websites; these links are provided for your convenience. As Truenordic does not control these other websites, or their content, it will accept no liability for them. Inclusion of a link to a third party website does not indicate any endorsement by Truenordic of the website, its contents or any goods or services offered by the website owners.
Contract with You
The submission of your order and its acceptance by us constitutes a contract of sale between Truenordic and you. The contract comprises your order details, these sale terms and includes an obligation on you to pay for the products you have ordered.
As a customer you do not have any rights to participate in our trading scheme; you are not one of our independent distributors; our products are supplied to you strictly on a not for resale basis and you may not market or resell the products which you buy from us; you may not market our business opportunity; and you may not earn any commissions under our compensation plan.
If we or a Truenordic Partner have to contact you, we will do so by telephone or by writing to you at the postal address or email address you provided to us.
Truenordic only delivers orders within the countries listed for delivery in our web shop. We regret that we are unable to send shipments to BFPO addresses. We may be unable to deliver to certain territories of countries that are outside of the European Union (such as the French overseas territories and Greenland or Faroe Islands). Unfortunately we do not accept orders from or deliver to addresses outside of these countries.
We accept the following methods of payment: bank transfer, bank giro (Sweden), Visa; MasterCard; Maestro (via PayPal or directly through our payment provider).
Or, please arrange payment directly with your Truenordic Partner.
The price of the products (which includes VAT) will be the price indicated on the order pages. We take reasonable care to ensure that the price of the product given on our site is correct. Sometimes, despite our best efforts, some of the products may be priced incorrectly. If the product’s price at your order date is higher than the price stated to you, we will contact you for further instructions before processing your order.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay.
Terms and Conditions
Every effort is made to ensure that the information contained on the website and in the current brochure is correct at the time of going to press and, whilst we try to ensure that we hold everything in stock, all product is subject to availability.
We will endeavour to deliver the products you have ordered within our stated target delivery dates all of which are less than 30 days from order. We reserve the right to cancel orders for any products for any reason. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product or because we have not been able to obtain authorisation for your payment.
The total price includes delivery as stated on the website. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to [rearrange delivery or collect the products from a local depot]. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
We have a legal duty to supply goods to you that are in conformity with the contract. By law your products must correspond with their description and any sample by reference to which they were ordered. They must also be of satisfactory quality and be reasonably fit for the purposes for which such goods are normally used or for which you informed the seller that you wanted them. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. If for any reason you are not satisfied with your purchase, your Truenordic Partner will gladly replace the item or refund your monies in full if you cancel and return the goods in accordance with your Right of Cancellation (see below).
We are sure you will be satisfied with your purchase. If not totally satisfied however, or if you have any questions or complaints, please contact us:
252 20 Helsingborg
In accordance with our aim of total customer satisfaction, we will acknowledge any complaint within one working day and will seek to resolve it as soon as possible thereafter.
Should any dispute arising from the transaction not be resolved directly between you and Truenordic AB, there are a number of government approved and EU listed certified alternative dispute resolution service providers which can be accessed via webgate.ec.europa.eu/odr/main/index.cfm; but Truenordic AB is not obliged to have its customers’ complaints handled by these providers. As a direct selling company, Truenordic AB voluntarily complies with the Code of Ethics established by the European direct selling trade organization Seldia and available here: http://www.seldia.eu/images/ethics/SELDIA_CodeofConduct_2015.pdf. You may also contact Direct Selling Sweden (the national body and member of Seldia) at:
Right of Cancellation
We offer a 14 day money-back guarantee to all retail customers which provides you with the following rights:
- You may cancel your order at any time before delivery of the products to you. You will also have an opportunity to examine the products that you have ordered after they have been delivered to you and if for any reason you are not satisfied with your purchase and give us notice within 14 days of the delivery of the products to you that you wish to cancel your order then, provided that you return the products to us within 14 days from the date of your cancellation notice, then we will provide a refund to you. You will not incur any charges for that refund and the same means of payment will be used as you used for your payment.
- You can use the notice of cancellation provided on our website below [insert link to jump to the Model Cancellation Form below] or on your sales receipt if you wish to do so or you can give us notice in some other way as long as we receive a clear statement (e.g. by letter, email, or telephone) of your decision to cancel.
- If you reject the products for any reason other than damage to or a defect in the products, you must pay the cost of returning the products to us and you will be responsible for their safety during transportation, so we recommend that you return products to us by signed for/or tracked delivery. If you do not return the products to us, we will be entitled to deduct the cost of recovering the products from the sums we refund to you. If you reject the products because they are damaged or faulty, we will cover the cost of the return of the products to us.
- If the products are returned by you for any reason other than damage to or a defect in the products and they have suffered any reduction in their value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then you will be charged for that diminution in value and that charge will be deducted from your refund.
- Please note that personalised or bespoke products are not exchangeable or refundable.
- This guarantee is in addition to and does not affect your legal rights, including any rights in relation to the return, replacement or repair of any defective or damaged goods after the 14 guarantee period.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
(insert name of Independent Truenordic Partner, as stated on your order confirmation email)
I /we*_________________(Full Name) hereby give notice that I/we* cancel my/our* contract of sale of the following goods:
Ordered On*/Received On*:
Customer Signature (only applicable if the Model Cancellation Form is being produced on paper)
*Delete as Appropriate
Click here to view a printable version of the Right of Cancellation. *(Add hyper-link when uploaded to website of PDF/printable version)
Copyright and Trade Marks
Truenordic is the owner or the authorised licensee of the copyright in the materials on this website. Unauthorised use of the materials, including reproduction, modification or distribution without Truenordic’s prior consent is strictly prohibited.
The Truenordic name and logo and all related product and service names are trade marks of Truenordic AB and may not be used without Truenordic’s prior written consent.
Whilst Truenordic tries to ensure that all the material on this website is accurate, complete and up-to-date and that access to the website is always available. However errors may occur from time to time and Truenordic accepts no responsibility for any inaccuracy or omissions in the material, and accepts no liability for any reliance you place upon it nor for any inability to connect to the website.
Truenordic takes reasonable steps to exclude computer viruses from its website but it cannot guarantee their exclusion. You are advised to take appropriate precautions before downloading any information from this website. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (a) use of, or inability to use, our site; or (b) use of or reliance on any content displayed on our site.
Nothing in these Website Terms and Conditions shall exclude Truenordic AB’s liability for death or personal injury resulting from its negligence.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Truenordic AB reserves the right to amend these Website Terms and Conditions at any time.
If any part of these Website Terms and Conditions are held to be invalid or unenforceable, the validity or enforceability of the remaining provisions shall remain in full force and effect.
Nobody else has any rights under this contract. This contract is between you and Truenordic.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking measures at a later date.
These Website Terms and Conditions are governed by Swedish law and you can bring legal proceedings in respect of the products in Swedish courts.
Please address all queries to:
252 20 Helsingborg